Most furniture stores (luckily Sam's is not most furniture stores) don't actually have furniture in stock. Weird, right? Usually you go to the showroom, select the pieces you like, then order them and wait what feels like forever for them to come in and be delivered to you. This process can take weeks, and sometimes even months at most stores. Then you have the frustrations of playing the waiting game and potentially having to go without furniture if you're moving into a new place. No fun! The good news is that we have made the special order process hassle free, so here's the lowdown:
We're not a fan of all that hassle, so we decided long ago to keep furniture in stock in our very own warehouse. That means, when you see it on the showroom floor and fall in love with it, you can usually take it home that day (or have it delivered as early as the next day!). But, sometimes you may need to order a different color or different pieces that Sam's may not have in stock right at that moment. No problem!
The good news is that we have taken the wait and frustration out of special ordering furniture so you don't have to settle for something you don't completely love. If you decide to special order an item that's not in stock, the process is easy and quick. Here's the breakdown:
- Fall in love with that new sofa or bedroom set
- Place the order either online, over the phone, or in store with our awesome sales team
- You'll just need a 20% down payment
- If the manufacturer has it in stock, we'll get it to you ASAP!
- Have awesome special order furniture delivered to you
Some common questions:
What if I get it delivered and decide I don't like it?
No problem! Let us know within three days and we can get you setup to re select something else or provide you with store credit.
What if I want to cancel my order?
Just let us know you wish to cancel your order within 24 hours of the time of original order and Sam’s will be able to confirm cancellation without penalty.
How long will it take to come in?
That depends on what the manufacturer has in stock. For instance, if you special order an Ashley Furniture sofa and Ashley's warehouse has the item available, we can get it to you in just a few days. However, if for some reason it is out of stock or back ordered, it may take longer for us to get it to you. We will let you know when you decide to place the order what the best estimated time frame would be so you're not left waiting.
Most importantly, your sales associate is going to be with you every step of the way, personally handling your order. From selecting your items to placing the order and setting up your delivery, you'll be taken care of and know exactly what to expect. Still have questions? Leave a comment below or Contact Us to get more info!